Dealing With Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions

£1.99

by Roberta Cava  (Author)

Product details

Paperback: 225 pages
Publisher: Piatkus; 2nd Revised edition edition (16 Dec. 1999)
Language: English
ISBN-10: 0749920513
ISBN-13: 978-0749920517

Book Condition:  In good condition with signs of handling.

SKU: 0749920513 Categories: , , Genre:

Description

Book Description:

Many people have to deal with irate, rude, impatient, emotional, persistent and aggressive people in the course of their work and home lives. The aim of this advice book is to teach the techniques which will improve the reader’s communication skills and help to control anger and stress.

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Additional information

Weight 343 g
Dimensions 15.6 × 23 × 1.6 cm
Format

Paper

Cover

Softback

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Delivery Options

Standard 2nd Class or Courier. "Signed For" can be purchased separately (check catalogue for link to add to cart).

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